Privacy Policy

Last updated: 26 August 2026
At Spirit Crystal Academy, I value your privacy and take your personal information seriously.
This Privacy Policy explains what information I collect, why I collect it, how I use it and the choices you have regarding your personal information. I only collect information that is necessary to provide my services and run the Academy.

About Spirit Crystal Academy

Spirit Crystal Academy is owned and operated by Jade Rowan.If you have any questions about this Privacy Policy or how your personal information is handled, please contact:Email: [email protected]

What Information I Collect

Depending on how you interact with Spirit Crystal Academy, I may collect:

Your name
Your email address
Your telephone number (if you choose to provide it)
Information relating to your course enrolment
Payment information (payments are processed securely through Stripe)
Messages or enquiries you send by email or through my website
Website usage and technical information collected through Google Analytics
Practitioner assessment materials, including homework and anonymised case studies where applicable
Information you choose to provide about access needs, health or other circumstances where it is relevant to supporting your learning or participation

I only collect information that is relevant to providing my services and supporting your learning.

How Your Information Is Used

Your information may be used to:

Respond to your enquiries
Enrol you on a course or workshop
Arrange your one-to-one training sessions
Provide access to course materials and resources
Process payments
Maintain accurate student records
Meet legal, financial and accounting obligations
Improve the Spirit Crystal Academy website and learning experience

Your personal information will never be sold or shared with third parties for marketing purposes.

Lawful Basis for Using Your Information

I only use personal information where I have a lawful reason to do so.Depending on the circumstances, I may rely on:

Contract - where information is needed to respond to steps you take before enrolling, process your enrolment, deliver your course, arrange sessions, provide course access or administer your training.
Legal obligation - where I need to keep or use information to meet legal, tax, accounting or regulatory requirements.
Legitimate interests - where it is reasonably necessary to operate, administer and improve Spirit Crystal Academy, provided those interests do not override your rights and interests.
Consent - where you have specifically chosen to give permission, for example for certain uses of information or where consent is the appropriate basis.

If you voluntarily provide health information or other special-category information so that I can support an access need, reasonable adjustment or other relevant circumstance, I will only use and retain what is genuinely necessary and will handle that information with additional care. Where explicit consent is required for this information, I will ask for it.

Student & Assessment Records

As part of your training, I may keep records relating to your enrolment, payments, sessions, course progress, assessments, certificates and relevant correspondence.Practitioner students may also submit homework and case studies for assessment. Case studies should be anonymised wherever possible and should not include unnecessary identifying information about clients.Where a client takes part in an observed practical assessment, separate consent is required before I observe the session.I only keep information that is reasonably necessary to deliver and administer the training, assess course requirements, maintain appropriate certification records and meet legal or professional obligations.

Payments

Payments are accepted securely through Stripe.Spirit Crystal Academy does not store your full debit or credit card details.Your payment information is processed in accordance with Stripe's own Privacy Policy.

Website Analytics & Cookies

Spirit Crystal Academy uses Google Analytics to help me understand how visitors use the website and how the website can be improved.Analytics information may include things such as:

pages visited
approximate time spent on the website
how visitors arrived at the website
general device or browser information
interactions with pages

I use this information to understand overall website usage and improve the website rather than to identify individual visitors.The website may also use cookies or similar technologies that are necessary for the website to function.Where non-essential cookies or similar technologies require consent, they will only be used after you have been given an appropriate choice.Where analytics are used under the statistical-purpose exception permitted by UK privacy rules, they are used solely to produce statistical information about use of the website for the purpose of improving it, and visitors must be given a simple way to object.You may also control cookies through your browser settings, although browser settings are not the only method used to provide cookie choices where the law requires another mechanism.Change your cookie settings

How Your Information Is Stored & How Long It Is Kept

I take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure.Spirit Crystal Academy has a Records & Data Retention Schedule so that personal information is not kept indefinitely without a reason.As a general guide:

enquiries from people who do not enrol are normally retained for up to 12 months after the last meaningful contact
core student and administration records are normally retained for 6 years after course completion or withdrawal
Practitioner homework and submitted case studies are normally deleted 12 months after certification or withdrawal, unless there is an ongoing assessment, complaint or other reason to retain them
formal Practitioner assessment records are normally retained for 6 years
formal complaint and assessment-review records are normally retained for 6 years after the matter is closed
financial records are retained for the period required by tax and accounting law
a minimal record of certificates issued may be retained so that qualifications can be verified in future

Information may sometimes need to be retained for longer where there is a legal, regulatory, insurance or dispute-related reason to do so.Information that is no longer required will be securely deleted or anonymised where appropriate.

Sharing Your Information

Your personal information will only be shared where necessary to provide my services or where required by law.This may include trusted service providers such as:

Stripe (payment processing)
Google Meet (online training sessions)
Google Workspace (secure storage of course-related information)
Google Analytics (website analytics)
Substack (newsletter/subscription services where you choose to subscribe)

These providers are responsible for protecting your information in accordance with their own privacy policies.Some service providers may process personal information outside the UK. Where this happens, I take reasonable steps to ensure that the transfer is made using a recognised lawful mechanism and appropriate safeguards under UK data protection law. You can contact me if you would like further information about the safeguards relevant to your personal information.

Your Rights

Under UK data protection law, you have the right to:

Request access to the personal information I hold about you.
Ask me to correct inaccurate or incomplete information.
Request that your personal information is deleted where appropriate.
Request that the use of your information is restricted in certain circumstances.
Object to the processing of your information where applicable.
Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your information has not been handled correctly.
Where applicable, request that personal information you have provided is transferred to you or another organisation.
Withdraw your consent at any time where I am relying on consent to use your information. Withdrawing consent does not affect processing that took place before it was withdrawn.

You also have the right to object to certain uses of your personal information, including processing based on legitimate interests, where the law gives you that right.If you would like to exercise any of these rights, please contact me using the email address above.

External Websites

This website may contain links to other websites.I am not responsible for the privacy practices or content of external websites and encourage you to read their own privacy policies.If you choose to subscribe to my Substack publication through this website, your email address will be processed by Substack in accordance with its privacy policy.

Changes to This Privacy Policy

From time to time, I may update this Privacy Policy to reflect changes to my services, legal requirements or the way Spirit Crystal Academy operates.The most recent version will always be available on this page.

Contact

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Spirit Crystal AcademyEmail: [email protected]

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